This Privacy Policy describes how Pixbots Private Limited ("LynxTrac Remote", "we", "us") collects, uses, and shares personal data when you visit lynxremote.com or use the LynxTrac Remote service. LynxTrac Remote runs on the LynxTrac platform.
1. Information we collect
- Account information: name, email, billing address, and payment details.
- Device information: details about the computers you register to your account so you can connect to them.
- Usage data: IP address, browser type, device metadata, pages viewed, and timestamps.
- Session records: connection history and, where enabled, session recordings, subject to your plan and settings.
- Communications: support requests, form submissions, and correspondence you send us.
- Payment information: processed by third-party payment processors. We do not store full card numbers.
2. How we use your information
- Provide and operate LynxTrac Remote, including authenticating users and authorizing device access.
- Manage your account and process billing.
- Provide customer support and respond to your requests.
- Detect, prevent, and address fraud, abuse, or technical issues.
- Send transactional messages about billing, security, and service updates.
- Understand product usage so we can improve features, performance, and reliability.
3. Data sharing
We do not sell your personal data. We share data only in these cases:
- With service providers who operate infrastructure on our behalf (hosting, email delivery, analytics), bound by confidentiality obligations.
- With law enforcement when legally required, subject to applicable legal process.
- During a merger, acquisition, or business restructuring, with prior notice to users.
4. Data storage and retention
Account data is retained while your account is active. Session history and recordings follow the retention that applies to your plan and your account settings. Deleted accounts may be purged after a retention period, except where records must be kept for legal or accounting reasons.
5. Security
We apply technical and organizational protections, including encrypted connections for remote sessions, restricted access, and logging. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
6. Your rights
Subject to applicable law, you may:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Request a portable export of your data.
- Object to or restrict certain processing.
- Be notified of material changes to this policy.
To exercise any of these rights, email [email protected].
7. Children's privacy
LynxTrac Remote is not intended for individuals under 18. If we learn we have collected data from a minor, we will delete it.
8. International transfers
By using LynxTrac Remote, you acknowledge that your data may be processed in jurisdictions outside your home country. We take reasonable measures to ensure transfers comply with applicable law.
9. Changes to this policy
We may update this policy from time to time. Material changes will be announced by email or an in-app notice. Continued use after an update constitutes acceptance.
10. Contact
For privacy questions, contact [email protected].